Refund

Return & Replacement Policy

At Lupetal, we are committed to delivering a refined and dependable shopping experience. Your trust matters to us, and we carefully stand behind the quality of every product we offer.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos or video documentation. Once the issue is reviewed and confirmed, we will promptly offer either:

• A complimentary replacement at no additional cost, or
• A full refund to your original payment method

To process refund requests efficiently, supporting documentation may be required.

Please note:

• For hygiene and safety reasons, opened or used lip products cannot be returned unless they were received damaged or defective.
• Minor variations in packaging that do not affect product performance are not considered defects.
• Customers are responsible for providing accurate shipping details at checkout.

Should you have any concerns, our support team is always available at info@lupetal.com.

Lupetal — Where beauty is delivered with care.