Pure Glow,
Timeless Beauty
Modern Beauty Essentials.
Curated Beauty Essentials
Fast Shipping
Quick delivery with tracked orders and reliable service.
Quality Products
Carefully selected beauty essentials made for everyday use.
Customer care
Friendly support whenever you need help with your order.
Frequently asked questions
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
How can I contact you?
Anytime through our Contact page or by email at info@lupetal.com.
What is the return policy?
Eligible returns can be requested within our return policy timeframe.
How long does shipping take?
Most orders arrive within 7–15 business days. Items stocked in Canada ship from Canada. Our Korean brand products (Anua, Medicube) ship directly from Korea by express courier and typically arrive within 3–5 business days. You will always receive tracking by email.
Do you ship internationally?
We currently ship within Canada only, so we can keep delivery fast and reliable. International shipping is coming in the future.
Can I track my order?
Yes. Tracking information will be emailed after shipping.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos, and we will make it right quickly.
Will I pay customs or duties?
Orders shipped from Canada: no duties. Korean brand products ship from Korea, so customs duties or taxes may be charged by the carrier on delivery — this is set by Canadian customs, not by Lupetal.